This medical facility provides excellent care, but some patients have expressed frustration with the staff's responsiveness and communication. The waiting times can be lengthy, and some staff members may come across as rude or dismissive. However, the surgeons are highly skilled and knowledgeable, and the office is well-organized. The pricing is very reasonable, and the facility is clean and modern. While the staff may need to work on improving their bedside manner, the overall experience is generally positive. One major issue that some patients have experienced is difficulty in getting appointments scheduled or returning phone calls. This can be frustrating, especially for those who have been dealing with complex medical issues.One patient's experience stands out as a negative example: "I had a terrible experience with Dr. Tennant, he was arrogant and condescending, and he didn't take my medical history into consideration." This suggests that not all staff members are providing the same level of care and attention to patients.On the other hand, many patients have expressed gratitude for the care they received. One patient wrote: "Dr. Palermo and her staff are amazing, they took care of my son's jaw surgery and he is doing great, the office staff is very nice and professional." This suggests that some staff members are providing excellent care and service.Overall, this medical facility has some strengths and weaknesses. While the surgeons are highly skilled and the pricing is reasonable, the staff's responsiveness and communication can be a major issue. Patients may need to be patient and persistent when dealing with the office staff, but the end result can be well worth it.It's worth noting that the facility has been working to address some of these issues, and some patients have reported improvements in the staff's responsiveness and communication. However, it's clear that more work needs to be done to ensure that all patients receive the same level of care and attention.