The business seems to be a reliable provider of various services related to windows, doors, and aluminum products. However, it's not perfect. Some customers have experienced issues with responsiveness, such as delayed calls and unprofessional behavior from staff. There have been cases where customers felt disrespected and undervalued, which is unacceptable for any business.On the positive side, many customers have praised the company's quality of work, saying that their projects were completed efficiently and to a high standard. They have also appreciated the professionalism and courtesy of the staff, with some mentioning that they felt valued and appreciated throughout the process.The pricing seems to be reasonable, with customers appreciating the value for money they received. However, there have been instances where customers felt that the initial quote was not accurate, leading to unexpected costs.In terms of innovativeness, the business seems to be doing well in terms of keeping up with the latest trends and technologies in the industry. However, there is always room for improvement, and the business could benefit from embracing more innovative approaches to customer service and project management.One major issue that has been highlighted is the lack of responsiveness and communication from the business, particularly when it comes to follow-up calls and project updates. This has led to frustration and disappointment for some customers, who felt that their time and concerns were not being taken seriously.Overall, FLC Windows is a decent business that has its strengths and weaknesses. While it has many satisfied customers, it also has room for improvement in terms of customer service and communication. By addressing these issues, the business can become an even more reliable and trustworthy partner for customers in the Tampa Bay Area.