The overall experience at Firestone Complete Auto Care in Tampa is decent, with a score of 3.5 out of 5. The quality of service is slightly lower, with a score of 3.4. The pricing is somewhat reasonable, with a score of 3.8. However, the innovativeness of the service is above average, with a score of 4.3.The review text: There are both positive and negative comments about the location. Some customers have had excellent experiences, receiving good service, and being helped by friendly and knowledgeable staff. However, others have reported issues with communication, long wait times, and overcharging. It seems that the location is struggling with managing appointments and providing timely service. Additionally, some customers have expressed frustration with the location's attempts to upsell them on unnecessary repairs. On the other hand, the location has also received praise for its convenient location, clean facilities, and ability to handle emergency situations. The main issue at this location seems to be with the consistency of the service and the management of appointments. While some customers have had positive experiences, others have reported significant issues with communication, wait times, and overcharging. It's also worth noting that the location has received complaints about the quality of work, with some customers reporting that their cars were not properly serviced or that repairs were not completed as promised. In general, it seems that the location is struggling to provide a consistent and reliable service, and that customers are not always getting the level of care and attention that they deserve. However, there are also some positive comments about the location, and it's possible that the issues being reported are an anomaly rather than a widespread problem.