This shoe store and repair shop has a good overall reputation with customers. The quality of the services and products is high, with customers praising the expertise of the staff and the quality of the custom-made orthotics. However, the pricing can be a bit high, which may deter some customers. The store is known for being innovative and ahead of the curve in terms of orthotic technology.The store has a wide range of products, including shoes, orthotics, and other footwear-related items. The staff is knowledgeable and helpful, taking the time to understand customers' needs and provide recommendations. The store has a good reputation for being able to accommodate customers with complex foot issues.Some customers have reported issues with communication and follow-up, which can be frustrating. However, this seems to be an exception rather than the rule, and the store is generally well-regarded for its customer service.Overall, this store is a good option for customers who are looking for high-quality footwear and orthotics, and are willing to pay a bit more for the expertise and service. However, customers who are on a tight budget may want to explore other options.One area for improvement is the communication and follow-up process. While the store is generally good at responding to customer needs, there have been some instances where customers have reported feeling ignored or forgotten. This can be frustrating and may lead to negative reviews.The store's location is convenient, with on-site parking and free street parking available. The store is also wheelchair accessible, which is a plus for customers with mobility issues.In terms of innovation, the store is known for being at the forefront of orthotic technology. The staff is knowledgeable and up-to-date on the latest developments, and they are always looking for new and better ways to help customers.Overall, this store is a great option for customers who are looking for high-quality footwear and orthotics. While there may be some issues with communication and follow-up, the store's expertise and service make it well worth the visit.