The store has a pleasant atmosphere, and the sales associates are often friendly and helpful. The inventory is decent, but it can be hit-or-miss depending on the location. Customers have experienced inconsistent quality with some items, with some lasting a long time and others falling apart quickly. The pricing is generally competitive, especially with the VIP membership discounts. The business model of offering a monthly subscription for new workout gear is innovative, but some customers feel misled by the automatic enrollment in the VIP program. Issues with customer service, particularly regarding cancellations and refunds, have been reported by some customers.