Tampa
Excel Medical Imaging
25.85
25.85
Overview
Trusted Diagnostic Radiologists serving New Port Richey, FL. Contact us at 727-202-2855 or visit us at 5626 Gulf Drive, New Port Richey, FL 34652: Excel Medical Imaging
Features
NFC mobile payments
Transgender safespace
Nursing room
Onsite services
Credit cards
Wheelchair accessible parking lot
Wheelchair accessible entrance
Appointment required
LGBTQ+ friendly
Appointments recommended
On-site parking
LGBTQ+ friendly
Wheelchair accessible restroom
Debit cards
Restroom
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Overall
Innovativeness
Pricing
Quality
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Excel Medical Imaging is a diagnostic radiology center located in New Port Richey, Florida. While the center offers a range of medical imaging services, including MRI, CT scans, and mammography, some patients have reported delays in receiving their results. For instance, one patient waited over 5 days for a lower abdomen ultrasound report, which is unacceptable for a facility that should prioritize timely reporting.Some patients have reported positive experiences with the staff at Excel Medical Imaging. For example, a patient praised the MRI technicians for being "super sweet and very informative" during the procedure. Another patient appreciated the front desk staff for being "friendly and quick," and noted that the process for getting a test was "exactly what [the technician] told me it would be."However, some patients have reported poor customer service from the front desk staff. A patient claimed that a blonde receptionist was "the rudest person" they had ever met, and that she was "hostile and definitely in the wrong profession." Another patient reported being made to wait for over an hour for a disk of their MRI, which is unacceptable given the facility's advertised efficiency.Additionally, some patients have reported issues with billing and payment. For example, one patient claimed that they were charged $50 too much for a service and had to wait three months to receive the refund. Another patient reported being billed for a service that they had already paid for directly to the facility.Overall, Excel Medical Imaging seems to have a mixed track record when it comes to customer service and billing. While some patients have reported positive experiences, others have reported delays in receiving their results, poor customer service, and issues with billing. To improve, the facility should prioritize timely reporting, provide better customer service, and clarify billing procedures to avoid any confusion or delays.One issue that stands out is the inconsistent quality of service, particularly at the front desk. While some staff members have received praise for their friendliness and efficiency, others have been criticized for being rude and unhelpful. This inconsistency can make it difficult for patients to know what to expect when they visit the facility.
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Categories
Medical Service
Medical Centers
Other Medics
MRI center
Doctor
Medical diagnostic imaging center
Mammography service
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