This car rental agency has been a great experience for many customers. They offer a wide range of vehicles, including cars and vans, making it easy to find a suitable option for your needs. The staff is generally friendly and helpful, with some employees going above and beyond to provide excellent service. One customer had a last-minute pickup truck rental issue, which was resolved efficiently by Lee Rabimbas. Another customer was impressed by Zach's communication and solution to an issue with not enough cars available. Some customers have mentioned that the staff is very accommodating, like Loura, who provides great service and prices. However, there have been some issues with car availability, like the case of the customer who was told there were no cars available and had to take an Uber to Tampa. The agency's customer service has been a mixed bag, with some customers receiving unhelpful responses to their issues, while others have had positive experiences. The company has taken steps to address some of these issues, such as offering a free ride to the shop for one customer.