Tampa
Enterprise Rent-A-Car
4.29
4.29
Overview
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Features
Debit cards
Identifies as women-owned
On-site parking
Identifies as women-owned
Wheelchair accessible entrance
Active military discounts
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
Photos & videos
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Quality
Overall
Innovativeness
Pricing
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The business location on W Spruce St in Tampa has a good overall score of 4.2. Quality of service is also satisfactory at 4.1 out of 5. Pricing seems to be reasonable with a score of 4.5. However, innovativeness is a key area where the location can improve, with a score of 4.5. Reviews suggest that staff members are often friendly, welcoming, and accommodating. The team is willing to go above and beyond to meet customers' needs. In some cases, employees have been described as 'amazing' and 'fantastic'. The location's ability to adapt to customer requests, such as having a suitable replacement vehicle when the original rental was unavailable, is a significant asset.While the business has had a few instances of mistakes, such as the failure to honor reservations or overbooking, it is clear that the company is taking steps to improve its processes. Many reviewers praised the staff's efforts to resolve these issues and provide a positive experience.Some reviewers experienced difficulties with the location's communication and policies. They felt frustrated when staff members seemed unhelpful or unwilling to provide clear information about rental options. This highlights the need for clearer communication and a more customer-centric approach.Some issues also arose with regards to the cleanliness of vehicles. In a few cases, reviewers reported arriving at the location and being given vehicles that were dirty or had issues with the tires. These instances demonstrate that the business needs to focus on improving its vehicle maintenance and inspection procedures.One major issue that stands out is the incident where a customer was given a vehicle with expired tags. This highlights the importance of implementing robust quality control measures to prevent such incidents.Some reviewers mentioned that the location's hours of operation were not suitable for their needs, with one reviewer having to wait until the next business day to pick up a rental car. This is an area for improvement, as providing more flexible hours or extended services could better meet customer demands.On the positive side, the location's efforts to provide a pleasant and hassle-free experience are commendable. Employees like Bob and Catherine have been praised for their excellent service and willingness to go above and beyond. The business has also made efforts to accommodate customers with special requests, such as providing a replacement vehicle when the original rental was unavailable.Overall, the business location on W Spruce St in Tampa has a lot of potential for improvement. However, the staff's friendly and accommodating nature, as well as their efforts to resolve issues, make it a good choice for customers. The business needs to focus on improving communication, vehicle maintenance, and policies to provide a consistently positive experience for its customers.The most significant issue with this location is the dishonest treatment of customers, such as being overcharged or being given a vehicle that is not in good working order. This has led to a situation where the customer feels ripped off and does not want to rent from this location again.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
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Friday
Categories
Travel & Recreation
Car rental agency
Van rental agency
Car Rental
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