This business is well-established and reputable, having been around since 1968. Emser Tile is the largest privately-held designer and marketer of tile and natural stone in the United States, suggesting a high level of quality and expertise. The company's focus on customer service is evident in the numerous positive reviews from satisfied customers, who praise the helpful and knowledgeable staff. Many reviewers mention the extensive inventory and beautiful showroom, which makes it easy to see and select options in person. Some reviewers have been particularly impressed with the staff's ability to match specific tiles or find unique products. Overall, this business appears to be a reliable and trustworthy source for tile and natural stone products, with a focus on customer satisfaction. However, it seems that some customers may have had difficulty finding the business as a retailer, as they primarily operate wholesale for installers and developers, but the staff is still helpful and accommodating.