The business appears to be a medical service provider with a strong reputation. The quality of care is generally high, but there have been some issues with communication and follow-up. The pricing seems to be reasonable, but some patients have reported feeling nickel-and-dimed for various services. The business has shown a willingness to innovate and stay up-to-date with the latest medical techniques and technologies. However, there is one major issue that has been reported by several patients: inconsistent and unprofessional behavior from the doctor, including rudeness and a lack of bedside manner. This has led to some patients feeling uncomfortable and distrustful of the doctor and the practice as a whole. The business could benefit from addressing this issue and ensuring that all patients receive the high level of care and respect that they deserve.