The business seems to be well-established and reputable, with a high overall score and excellent customer service. The employees are knowledgeable and professional, with many customers praising their expertise and courtesy. The installation process is smooth, and the systems are installed efficiently and effectively. The products are high-quality, and customers are satisfied with the improvement in water quality. Some customers mention that the company is reliable and trustworthy, and they appreciate the company's commitment to providing excellent service. However, there is one customer who had a poor experience, citing overpaying for the system and experiencing issues with the installation.