This business location, a surgery and medical clinic led by board-certified General and Colorectal Surgeon Dr. Shiraz Farooq, seems to have mixed reviews from patients. Some clients praised the doctor's technical skills and the caring attitude of the staff, particularly the nurse practitioners, mentioning that they are knowledgeable, patient, and supportive. The office environment is described as modern and clean, with a friendly and welcoming atmosphere. Dr. Farooq is praised for being personable, listening to his patients, and explaining everything in detail.However, a few clients had a different experience. One patient had a poor experience with billing and coding, reporting repeated mistakes and high levels of stress. Another patient expressed disappointment with the lack of personalized care and communication during their procedure, mentioning that the doctor was too busy and didn't take the time to answer their questions. A more severe case involved a patient who had a poorly performed surgery, leading to complications and a long recovery period.It seems that the clinic's ability to provide personalized care and communication is inconsistent, with some patients receiving top-notch care while others felt neglected or disappointed. The clinic's billing and coding process also needs improvement to avoid causing unnecessary stress for patients.A major issue with the clinic is the lack of follow-up care and communication after the procedure. Some patients felt that they were not adequately informed about their condition, treatment options, or recovery process, leading to confusion and frustration.While the clinic's facilities and staff are highly praised, the clinic's overall performance is hampered by the inconsistent quality of care and communication. To improve, the clinic should focus on providing personalized attention to each patient, ensuring that all staff members are trained to communicate effectively, and streamlining their billing and coding process to reduce stress for patients.