Tampa
Dr. Lourdes T. Santiago, MD
20.81
20.81
Overview
About -
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
Photos & videos
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Pricing
Innovativeness
Overall
Quality
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The business is a medical service location, specifically a proctologist office. The overall score is 3.9 out of 5, indicating a good but not exceptional experience. The quality of care is high, with a score of 4.4, suggesting that patients receive competent and attentive treatment. However, the pricing is a concern, with a score of 3.1, indicating that patients may find the costs to be too high. The innovativeness of the business is also noteworthy, with a score of 4.5, suggesting that the office is proactive in its approach to healthcare and stays up-to-date with the latest medical advancements.The staff is generally friendly and welcoming, with many patients praising the kindness and professionalism of the medical assistants and front desk staff. However, there are some issues with communication, with some patients feeling that their concerns are not being heard or addressed in a timely manner.The office is well-equipped and clean, with a comfortable waiting area and modern equipment. However, some patients have reported long wait times, which can be frustrating and uncomfortable. The office's wheelchair accessibility is a plus, making it easy for patients with mobility issues to get in and out of the office.Some patients have reported issues with billing and insurance, with some feeling that the office is not transparent about costs and coverage. However, others have praised the office's ability to work with insurance companies to get patients the care they need.Overall, this business is a good option for patients seeking medical care, but it's essential to be aware of the potential issues with pricing and communication. It's also essential to have realistic expectations about wait times and the office's ability to address all concerns in a timely manner.One significant issue that stands out is the problem with billing and insurance. Some patients have reported being charged for services that were not covered by their insurance, and others have had difficulty getting refunds for services that were not necessary. This suggests that the office needs to improve its billing and insurance practices to avoid these kinds of issues.Despite these concerns, the business has many positive qualities, including a high-quality staff, modern equipment, and a commitment to innovation and excellence. With some improvements to communication and billing, this business has the potential to provide an excellent experience for patients.
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Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Categories
Medical Service
Proctology
Proctologist
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