The overall experience at Scotch ENT specialist is very good, with a score of 4.7 out of 5. The quality of care provided by the doctors and staff is also excellent, with a score of 4.8 out of 5. The practice is run by a board-certified ENT specialist, Dr. Brett Scotch, who is known for his expertise and compassion. The staff is friendly and professional, and the office is clean and well-maintained.Many patients have praised Dr. Scotch's bedside manner, saying that he is kind, gentle, and takes the time to explain everything in a way that is easy to understand. The practice also has a strong focus on patient care, with a team of experienced audiologists and nurse practitioners who work together to provide comprehensive care.One of the standout features of Scotch ENT specialist is its commitment to patient comfort and convenience. The office is wheelchair accessible, and the staff is happy to accommodate patients with special needs. The practice also offers a variety of payment options, including NFC mobile payments and debit/credit cards.However, there have been some issues with communication between the office and patients. Some patients have reported difficulty getting in touch with the office by phone, and others have experienced long wait times. However, it's worth noting that the office has made an effort to improve its communication and response times in recent months.Overall, Scotch ENT specialist is a highly recommended practice that provides excellent care and attention to its patients. While there may be some room for improvement in terms of communication, the office's commitment to patient care and comfort makes it a standout in the field.