The business seems to have a lot of issues with customer service, with many reviewers complaining about long wait times, unhelpful staff, and even being treated rudely. Some reviewers have also experienced problems with their vehicles, such as being given a car with stains or being charged extra fees for things they didn't agree to. Despite some positive reviews, the negative comments seem to far outweigh the positive ones, which suggests that the business has a lot of work to do to improve its reputation. One issue that stands out is the lack of transparency and honesty with customers, with some reviewers feeling taken advantage of by the business's sales tactics. The business's handling of customer complaints also seems to be lacking, with many reviewers feeling like they were unable to get a resolution to their problems. Overall, it seems like this business has a lot of room for improvement.