This dog training facility is well-established and highly rated by its customers. The majority of reviewers praised the trainers' patience, expertise, and ability to help dogs and their owners improve their skills. The facility's cleanliness, spaciousness, and variety of classes are also major strengths. However, one major issue that some reviewers experienced was poor communication and customer service, particularly in regards to handling complaints and concerns. In one instance, a customer reported being yelled at by a trainer, which led to a negative experience and a formal complaint. Another reviewer had difficulty getting a refund and felt that the owner was unresponsive. This issue suggests that the facility could improve its customer service and conflict resolution skills. Despite this, the facility's overall rating remains high, reflecting its many positive qualities.