Cruise America RV Rentals is a large company with 130 rental locations, offering a range of Class C motor homes. The Riverview City location seems to be a decent place to rent an RV, with some friendly and helpful staff members. However, there are some issues with the quality of the vehicles and customer service.One of the major issues is the quality of the RVs. Some customers have reported receiving dirty, worn-out, and malfunctioning vehicles, which can be a huge disappointment and inconvenience. It's essential to thoroughly inspect the vehicle before renting it to avoid any issues during your trip.The pricing at Cruise America seems to be competitive, but it's not the only factor to consider when choosing a rental company. Some customers have reported issues with the customer service, including unresponsive email communication and unhelpful phone support.In terms of innovativeness, Cruise America is a large company with a standardized rental process, which can be both a blessing and a curse. While it's convenient to have a familiar process, it can also feel impersonal and lacking in creativity.The location of the Riverview City office is convenient, with on-site parking and wheelchair accessibility. However, the working hours are limited, and it's essential to check the hours before visiting the location.Overall, Cruise America RV Rentals has both positive and negative aspects, and it's essential to weigh the pros and cons before making a decision. If you're looking for a hassle-free RV rental experience, you might want to consider other options. However, if you're on a tight budget and don't mind the potential risks, Cruise America might be a viable option.One notable issue that stands out from the reviews is the quality of the RVs. Some customers have reported receiving dirty, worn-out, and malfunctioning vehicles, which can be a huge disappointment and inconvenience. This issue needs to be addressed by the company to provide better service to their customers.