Citizens Bank & Trust

3.7

• (1 reviews)

2 E Wall St Street, Frostproof

58.40

2 E Wall St Street, Frostproof

58.40

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Quality

4.4

Overall

3.7

Innovativeness

4.3

Pricing

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

3.7

This bank location is a great option for those in need of financial services. The staff is very helpful and efficient, making the process of opening an account or addressing any concerns a smooth one. The employees are also fantastic and go out of their way to ensure customer satisfaction. They are knowledgeable and take the time to explain everything clearly. The bank has a wide range of services available, including drive-through options for added convenience. The accessibility features, such as wheelchair-accessible parking and entrance, make it easy for everyone to access the services they need. However, there have been some issues reported by customers, such as difficulties with the ATM, long waits, and problems with accurately reporting credit information. One customer had a particularly frustrating experience with the bank's handling of their credit reporting, which they felt was a serious issue. Overall, while this bank location has its flaws, the positive reviews and experiences of many customers make it a viable option for those in need of financial services.