Tampa
Children & Families Department
16.26
16.26
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This office has a problem with communication and responsiveness. It seems that many visitors have difficulty getting through to a representative on the phone, with some waiting for over 2 hours. Those who do manage to get someone on the phone often express frustration with the service. The office also has a history of providing incorrect information, as seen with the closure of the Mirror Lake location still being listed on their website. The issue of incorrect information is highlighted by the fact that the office moved and failed to update their website. This lack of attention to detail suggests that the office may not be prioritizing the needs of its clients. There are a few positive reviews scattered throughout the feedback, but they are vastly outnumbered by the negative ones. Overall, it seems that the office is struggling to provide adequate service to its clients. The office's priorities seem to be unclear, as evidenced by the lengthy wait times and the lack of attention to client needs. It is unclear what steps the office is taking to address these issues.
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