This Schwab office is a great place to get investment advice and help with your financial future. The staff is knowledgeable and friendly, with many of them going above and beyond to assist clients. However, there have been some issues with professionalism and unhelpful service from some staff members. The office is wheelchair accessible and has a pleasant atmosphere. The working hours are standard, but it's not possible to get the local office on the phone, and calls are often redirected to the Denver office.The branch manager and owner seem to be taking steps to address client concerns and improve service, which is a positive sign. Some clients have had excellent experiences with specific staff members, such as Gabriel, Peter, Jeff, and Mike Nieves, who are knowledgeable, kind, and friendly.However, some clients have had poor experiences, including being laughed at by staff members, being misdirected to the wrong forms, and being unable to get help on the phone. There have also been concerns about the office's ability to protect elderly clients from financial exploitation.Despite these issues, the office has a 4.0 rating overall and many positive reviews. With some improvement in service and professionalism, this office could be a great resource for clients looking for investment advice and help with their financial future. It's worth noting that the office has a 5-star rating for pricing, indicating that clients feel that the costs are reasonable and fair.To make the most of this office, clients should be prepared to advocate for themselves and ask for specific staff members who have a good track record of service. With some patience and persistence, clients can get the help they need and achieve their financial goals.