The business is very highly rated with a 4.9-star average, indicating an exceptional customer experience. The quality of instruction and training is highly praised, with instructors described as knowledgeable, friendly, and dedicated. The pricing is considered reasonable, with many customers mentioning the value they receive for the price they pay. The business is also highly innovative, with a focus on family-friendly and welcoming atmosphere. However, some customers mention that the kid-to-coach ratio can be high, which may lead to a chaotic environment.The gym's welcoming and family-friendly atmosphere is a major highlight, with many customers mentioning that they feel like part of a community. The instructors are described as knowledgeable and patient, with a focus on teaching and guiding students of all levels. The gym offers a variety of classes and programs, including kids' classes, adult classes, boot camp, and after-school programs, which makes it accessible to people of all ages and skill levels.Some customers mention that the gym is very clean and well-maintained, which is a testament to the attention to detail and commitment to excellence. The gym's owners and instructors are praised for their professionalism and dedication to their students, with many customers mentioning that they feel like they're part of a family.While there are some minor complaints, such as the kid-to-coach ratio and some issues with customer service, the overall experience is overwhelmingly positive. Many customers have been training at the gym for years and have seen significant improvements in their physical and mental well-being. The gym's focus on self-defense, confidence-building, and community has created a loyal following, and it's clear that the business is dedicated to its customers and the community.