The business has a wheelchair accessible parking lot and entrance, making it accessible to all customers. The staff is generally friendly and professional, with many customers praising their helpful and efficient service. Loading and unloading is usually quick, with some customers reporting being loaded and back on the road in under an hour. However, some customers have reported issues with parking and congestion in the small loading area. It's also worth noting that customers are advised not to arrive more than an hour before their appointment, as the system won't let them check in otherwise. Overall, the business has a good reputation and is a good option for those in need of loading and unloading services. One notable issue is the limited parking space, which can be a challenge, especially during busy periods.