The business location is a reliable choice for those in need of shoe repair services. A significant number of reviewers have praised the quality of work, with many mentioning that their repaired items looked like new. However, some reviewers have expressed disappointment with the pricing, stating that it is too high compared to other similar services. The business also appears to be innovating in its approach to repair, with some reviewers mentioning that the owner has done an excellent job in reattaching worn-out parts. One issue that stands out is the inconsistent communication and follow-through with customers, with some reviewers expressing frustration with the time it takes to receive their repaired items and the lack of clear communication about expected completion dates. Overall, the business seems to have a loyal customer base, but there are areas for improvement in terms of customer service and pricing.