Bouchard Insurance, A Marsh & McLennan Agency LLC Company

2.5

• (1 reviews)

450 1 N Dale Mabry Hwy Highway, Tampa

2.85

mil

450 1 N Dale Mabry Hwy Highway, Tampa

2.85

mil

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Direction

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Website

Overview

Marsh McLennan Agency brings world-class resources and a consultative approach tailored to your company's specific needs..

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.5

1 reviews

Quality

2.2

Overall

2.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.5

This location, Marsh McLennan Agency, seems to struggle with delivering quality services to its clients. Several reviews mentioned issues with customer service, including unresponsive agents, lack of communication, and unhelpful representatives. One client reported a 30% jump in premium costs without prior notice, and the agency's attempt to provide explanations was met with finger-pointing and conflicting information. This highlights a significant issue with the agency's ability to manage client policies and communicate effectively.Despite some positive reviews, such as a client's satisfaction with agent Katie Dierks and the overall pleasant atmosphere of the office, these do not seem to be representative of the overall experience. The majority of reviews paint a picture of a company that falls short of expectations in terms of quality and customer service.The working hours of the agency seem to be standard business hours, and the location is wheelchair accessible, but these features do not seem to be enough to compensate for the agency's shortcomings.It is worth noting that the agency's phone system is automated, which may contribute to the lack of personal touch and direct communication with agents. However, this alone does not excuse the agency's failure to respond to clients' inquiries and concerns in a timely and helpful manner.