This funeral home has received generally positive reviews from customers, with some criticisms about the business practices and communication. The overall score reflects the mixed experience. The quality of service is mostly high, with some reviewers praising the compassion, understanding, and professionalism of the staff. However, a few reviewers have expressed dissatisfaction with the funeral home's ability to communicate effectively, particularly during a time of crisis.Some reviewers have highlighted the funeral home's willingness to accommodate their wishes, including providing pre-arranged funeral services and honoring specific requests for the funeral service. Others have praised the staff's empathy and kindness, which helped to make the difficult process of planning a funeral more bearable.On the other hand, a few reviewers have expressed concerns about the funeral home's pricing, with some feeling that the costs were not transparent or fair. Some have also criticized the business practices, including one reviewer who felt that the funeral home was trying to sell them additional services that they did not need.It's worth noting that the funeral home has a rating of 4.6 out of 5 stars on third-party review sites, which suggests that overall, most customers have been satisfied with their experience. However, it's clear that there are some areas where the funeral home could improve, particularly in terms of communication and transparency.One of the standout issues that emerged from the reviews is the need for clear and transparent communication, particularly during a time of crisis. Several reviewers expressed frustration with the funeral home's inability to communicate effectively, whether it was about pricing, services, or other matters.In terms of specific recommendations, it would be helpful for the funeral home to:* Improve communication with customers, particularly during a time of crisis* Be more transparent about pricing and services* Honor customer wishes and requests in a timely and effective manner* Ensure that staff are empathetic and kind, and provide a high level of serviceOverall, while this funeral home has received generally positive reviews, there are areas where it could improve to better meet the needs of its customers.