The business is well-established and reliable, as indicated by the 4.7 rating from third-party sources. The staff is highly praised for their professionalism, kindness, and empathy in difficult situations, with clients expressing gratitude for their help. The company's ability to handle various tasks, from hoarding cleanup to restoration, is a significant asset. The pricing seems reasonable, with clients noting it was competitive compared to other quotes. However, there is one notable issue - a client was unhappy with the company's services, feeling that they took advantage of their situation and didn't provide a thorough cleaning. The company's inability to deliver on their promises and use harsh chemicals on a client's property without permission is a concern. Despite this, the overall experience for most clients is positive, with the company's attention to detail and professionalism being standout features.