This laundromat offers a great experience for its customers. The location is wheelchair accessible, and the staff is very helpful and welcoming. Nonna, the attendant, is especially praised for her kindness, professionalism, and ability to make everyone feel at ease. The facility itself is clean and well-maintained, with plenty of machines and a comfortable atmosphere. The prices are reasonable, especially during the week when there is a 50% discount on washers.Some reviewers have noted that the laundromat's advertisements for 50% off happy hours might be misleading, but the owner, Tina, has explained that this promotion is only applicable during specific hours on weekdays. Despite this minor issue, the overall consensus is that Big Load Laundry is a top-notch laundromat that exceeds expectations. The combination of cleanliness, helpful staff, and affordable prices makes it a great choice for anyone in need of laundry services.