Big 3 Diesel & Automotive Repair seems to be a well-established and reliable business, with a wide range of services offered, including tire service, wheel alignment, motorcycle service, truck repair, car parts, car detailing, and more. The shop has a strong online presence, with a high rating of 4.8 based on customer reviews. However, one major issue stands out - a customer had a negative experience with an employee, Jimmy, who seemed unprofessional and unaware of company policies. This incident highlights the importance of employee training and customer service in maintaining a positive reputation.The shop's phone number, +18136268246, is easily accessible, and the website link, http://www.big3dieselrepair.com/, provides comprehensive information about the services offered. The shop's description, "Specialized Lexus auto repair services in Tampa, FL. Trust our professional technicians at Big 3 Diesel & Automotive Repair for all your car needs. Call us today!", emphasizes the expertise of their technicians and their commitment to customer satisfaction.In terms of accessibility, the shop has a wheelchair-accessible parking lot and entrance, making it easily accessible for customers with disabilities. The shop also accepts NFC mobile payments, debit cards, and credit cards, providing a convenient payment option for customers.The shop's working hours are Monday to Wednesday from 7:00 am to 5:00 pm, and Friday from 7:00 am to 12:00 pm. It is closed on Thursday, Saturday, and Sunday. The shop's closing time on Wednesday is earlier than the other weekdays, which may be a concern for customers who need urgent repairs.While the shop has a strong reputation and excellent customer reviews, the negative experience with Jimmy is a major red flag. It is essential for the shop to address this issue and ensure that all employees are trained to provide exceptional customer service. Additionally, the shop's varying working hours may cause inconvenience for customers who need urgent repairs. Overall, Big 3 Diesel & Automotive Repair seems to be a reliable and trustworthy business, but it is crucial to address the issue with Jimmy and ensure that all employees meet the expected standards of customer service.