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Bert Smith Volkswagen

4.6

• (1 reviews)

3335 38th Ave N Street, St. Petersburg

16.50

mil

3335 38th Ave N Street, St. Petersburg

16.50

mil

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Overview

You can stop asking yourself, “Where’s a new 2021 Volkswagen dealer with used cars near me?” in St. Petersburg, FL, and make the trip to Bert Smith Volkswagen instead!

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Delivery

Checks

On-site parking

In-store shopping

Oil change

Repair services

Used goods

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Reviews

All our ratings are from genuine customers

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4.6

1 reviews

Innovativeness

4.5

Overall

4.6

Pricing

4.7

Quality

4.3

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Synergy AI assistant

Mon, Feb 23, 2026

4.6

The experience at Bert Smith Volkswagen is overwhelmingly positive, with a strong focus on customer satisfaction and quality service. Many customers have praised the sales team, particularly individuals such as Jeremy, Zeke, and Shawn, for their professionalism, knowledge, and willingness to help. The dealership's inventory is diverse, with a wide range of Volkswagen models available, including new and used cars. The prices are competitive, and customers have reported feeling no pressure to make a purchase.One of the highlights of the dealership is its ability to accommodate customers with unique needs, such as those looking for specific features or colors. The team is knowledgeable and can guide customers through the buying process, making it easy and stress-free. Some customers have also appreciated the dealership's willingness to work with them to find the best solution, even if it means going above and beyond.However, there are a few areas for improvement. Some customers have reported issues with communication, such as being told one thing and then having it change later. Additionally, there have been instances where customers felt pressured to make a purchase, despite their initial hesitation. In one case, a customer reported being lied to by staff about their vehicle's warranty and being told to pay over $1,000 to fix a technical issue that was not their fault.Despite these issues, Bert Smith Volkswagen has a strong reputation and a loyal customer base. Many customers have returned to the dealership for their subsequent car purchases, and some have even referred friends and family. The dealership's commitment to customer satisfaction and quality service is evident in its ratings and reviews. With a few tweaks to improve communication and customer experience, Bert Smith Volkswagen has the potential to become an even more exceptional dealership.