Tampa
BayCare Health Plans
16.38
16.38
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Credit cards
Wheelchair accessible parking lot
Wheelchair accessible entrance
On-site parking
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Overall
Quality
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The business location under review appears to be a healthcare service provider. However, the quality of services seems to be a significant issue, with several customers expressing dissatisfaction with the care they received. Some clients mentioned that their concerns were not addressed, and they felt ignored or dismissed.There is an issue with communication and follow-up, as evidenced by several customers receiving incorrect information, being placed on hold for extended periods, or being disconnected from the customer service team.A concerning aspect is the company's handling of claims and billing, with some customers experiencing delays, denials, or surprise fees. This lack of transparency and accountability raises questions about the business's commitment to customer satisfaction.The pricing of services seems to be a strength, with several customers mentioning that they found the costs to be reasonable. However, this is not enough to offset the numerous complaints about the quality of care and customer service.The business could benefit from improving its communication and customer service skills, being more transparent with customers about claims and billing, and providing more accurate information to avoid confusion and frustration.One notable issue that stands out is the company's handling of customer complaints. Several customers expressed frustration with the response they received, feeling that their concerns were not taken seriously or were dismissed.Overall, the business location under review seems to have significant room for improvement in terms of quality, communication, and customer service.
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Hours
Closed
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Categories
Medical Service
Hospitals
Hospital department
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