This location has several strengths, but some issues that hinder the overall experience. The quality of care at this location is high, with Dr. Mines being a skilled and knowledgeable surgeon. The staff is also friendly and professional, which is a major plus. However, the billing process has been a significant problem for some patients. There have been issues with claims not being submitted to insurance, and the billing department's inability to contact the carrier or confirm that the claim was submitted. This has led to frustration and hassle for patients.Another issue is the difficulty in getting in touch with the staff. Some patients have reported that it's hard to get anyone to answer the phone, and when they do, it's often with a delay. This can be frustrating for patients who need timely attention.Despite these issues, the location is wheelchair accessible, which is a plus. They also accept various forms of payment, including credit and debit cards.Overall, this location has potential, but needs to work on its billing process and communication with patients. The biggest issue here is the inconsistent and often unhelpful billing process. This has led to several negative reviews and has deterred some patients from returning.