This location is exceptional in many ways. The quality of care is top-notch, with medical professionals who are knowledgeable, attentive, and genuinely care about their patients' health. Dr. Lugo, in particular, has received numerous rave reviews for his expertise, compassion, and personalized approach. His office offers a unique and refreshing experience, with a focus on prevention and wellness, rather than just treating symptoms.However, there are a few issues that detract from the overall experience. Some patients have reported difficulties in scheduling appointments, particularly after Dr. Lugo switched to a concierge service model. Additionally, there have been instances where patients were not promptly responded to, or were left feeling frustrated and abandoned.Despite these issues, the vast majority of patients have reported excellent experiences at this location. The office is LGBTQ+ friendly, trans inclusive, and has a strong commitment to accessibility and inclusivity. The office also offers a range of amenities, including a restroom and parking lot that are wheelchair accessible.Overall, this location is a great choice for anyone seeking high-quality medical care in a welcoming and inclusive environment. However, it's essential to be aware of the potential issues and to communicate your needs and expectations clearly to the staff.One notable issue is the concern about prioritizing patients who are financially profitable, which may lead to difficulties for those who are no longer seen as a priority. This raises questions about the office's commitment to providing equitable care to all patients, regardless of their financial situation.