The location is a Bank of America financial center in Tampa City. The building is wheelchair accessible, with a wheelchair accessible restroom, parking lot, and entrance. The location is open on Fridays from 9:00 AM to 4:00 PM, but it is unclear what hours the location is open on other days. The client reviews for this location are mixed. Some clients have had positive experiences, mentioning friendly and helpful staff. For example, one client praised the manager, who was very good at answering questions and making them feel welcome. Another client had a good experience with a financial advisor, who was very professional and efficient. However, other clients have had negative experiences. Some have mentioned long wait times, with one client waiting over an hour to see a representative. Others have reported being treated poorly by staff, with one client being told they couldn't do something because they didn't have an appointment. There have also been reports of security issues, including a client who was kicked out of the building because they were taking pictures of the elevators. Another client reported having trouble accessing the parking garage. Some clients have also reported issues with the bank's policies and procedures, such as being denied access to their accounts because they didn't have an appointment. Overall, the quality of the location is average, with some positive and some negative reviews. The pricing is good, with no complaints about fees or rates. The innovativeness of the location is also average, with some clients mentioning that the financial center model is helpful for scheduling appointments with specialists. However, there have been some reports of poor customer service and long wait times. There is one major issue that clients have mentioned: poor customer service. Some clients have reported being treated poorly by staff, and there have been several reports of long wait times. This issue is highlighted in several reviews, including one client who was told they couldn't do something because they didn't have an appointment.