Baker Distributing is a well-established company with a wide range of products and services, including HVAC, refrigeration, and food service equipment. The company's staff is often praised for being helpful, professional, and willing to go above and beyond to meet customers' needs. However, some customers have experienced long wait times and poor customer service at certain locations. The company's prices are generally considered to be high, but customers feel that the quality of the products and services justifies the cost. The company is always looking for ways to improve and innovate, but some customers feel that they are not doing enough to stay ahead of the competition. Overall, Baker Distributing is a reliable choice for customers in the industry, but there is room for improvement. One notable issue is the lack of availability of certain products, such as UV flashlights, which can be frustrating for customers who need them immediately.