The overall experience at this Avis location is mediocre. The quality of service is inconsistent, with some staff members being friendly and helpful while others are not. The pricing is competitive, but the quality of the vehicles and service can vary greatly. The innovativeness of this location is limited, as they seem to be stuck in old habits and not adapting to customer needs. Despite the efforts of a few staff members, the location has a reputation for poor customer service, long wait times, and a lack of available vehicles. There are many complaints about reserved cars not being available, which can be frustrating for customers. It's also mentioned that the office is small and can only fit a few customers at a time, which can lead to long wait times and a slow service. The staff seems to be overworked and undertrained, leading to mistakes and a lack of professionalism. Overall, this location needs to improve its quality of service, innovation, and consistency to meet customer expectations.