The business offers a range of medical services, including urgent care, family medicine, and medical weight loss. The staff is generally friendly and helpful, with many patients praising the kindness and professionalism of the medical assistants, such as Tony and Kina. However, there have been some issues with customer service, including long wait times and rudeness from some staff members.Some patients have reported feeling uncomfortable or disrespected by staff, including a review from a customer who felt belittled by the office manager and had a negative experience with the medical assistant, Danielle. On the other hand, many patients have reported having positive experiences with the doctors and medical staff, including Dr. Chipman and Dr. Sanchez.The business has a strong focus on innovation, with a range of services and treatments available, including ketamine therapy and stem cell treatments. However, some patients have reported feeling overwhelmed or confused by the complex medical terminology and treatment options.In terms of pricing, the business has been praised for being transparent and upfront about costs, with many patients appreciating the ability to pay with NFC mobile payments and credit cards. However, some patients have reported feeling frustrated with the high costs of some services, including the rapid Covid-19 test.One of the biggest issues with the business is the inconsistent quality of care and customer service. While many patients have reported having positive experiences, others have reported feeling uncomfortable, disrespected, or frustrated with the staff and services. This inconsistency has led to some patients feeling unsure about returning to the business.Overall, the business has a strong focus on innovation and offers a range of medical services, but the inconsistent quality of care and customer service has led to some negative reviews and a lower overall rating.