This business has been consistently praised for its friendly and helpful staff, who are always willing to go the extra mile to assist customers. Many reviewers have commented on the affordable prices and wide selection of appliances, including used and refurbished options. However, some reviewers have mentioned that the quality of the appliances can be inconsistent, and there have been reports of issues with repairs and customer service. Despite this, the business has a strong reputation for being LGBTQ+ friendly and having a welcoming atmosphere. One issue that has been consistently reported is the lack of transparency and follow-through with customer service, including issues with scheduling appointments and resolving problems with appliances. This has led to frustration and disappointment for some customers, but overall, the business has a strong reputation for its helpful staff and affordable prices.