Tampa
AdventHealth Medical Group Obstetrics & Gynecology at Oakfield
10.25
10.25
Overview
As members of AdventHealth, our hospitals operate as nonprofit organizations focused on improving the health of the communities we serve. Every three years we conduct Community Health Needs Assessments to determine the major needs in our area.
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
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Pricing
Quality
Overall
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This business location provides good quality of care with 3.5 score, considering the numerous reviews of patients, who have had various experiences, but many of them are positive, mentioning kind and helpful staff, good doctors, and clean facilities. However, some patients reported long wait times, rude or unprofessional staff, and issues with communication.Most of the complaints were related to the poor customer service, long wait times, and issues with scheduling appointments. Many patients mentioned that they had to wait for a long time to be seen, sometimes up to an hour or more, and that the staff was often unhelpful and unprofessional.On the other hand, some patients praised the doctors and nurses, mentioning that they were kind, knowledgeable, and provided good care. However, even some of the patients who were satisfied with their medical care reported issues with the staff and scheduling.The pricing of the services seems to be fair, with a score of 4.5, which is likely due to the fact that many patients reported that they were able to get appointments quickly and that the billing process was straightforward.Overall, the business location has some strengths, such as good quality of care and fair pricing, but it also has some weaknesses, including poor customer service and long wait times. To improve, the business could focus on hiring more staff, improving communication, and streamlining the scheduling process. Some of the issues reported by patients included:* Long wait times, sometimes up to an hour or more* Rude or unprofessional staff* Issues with communication, including difficulty getting in touch with the office or receiving callbacks* Problems with scheduling appointments, including being told to reschedule multiple times* Poor customer service, including being treated rudely or dismissively by staffSome patients also mentioned that they felt uncomfortable or disrespected during their appointments, including being treated with a lack of empathy or understanding. It is worth noting that some patients reported having good experiences, including being seen by kind and knowledgeable doctors and nurses, and receiving good care. However, these positive experiences were not universal, and many patients reported having issues with the staff and scheduling.
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Categories
Medical Service
Gynecology
Obstetrician-gynecologist
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