The business has a welcoming and clean environment, which makes it easy for patients to feel at ease during their visits. The staff is very friendly and professional, always providing exceptional customer service. They are always willing to answer any questions or concerns patients may have, and they explain everything in detail. The doctors and hygienists are highly skilled and knowledgeable, providing top-notch care and ensuring that patients' needs are met. The office is well-organized, and appointments are usually on time. However, there have been some issues with billing and insurance, which can be frustrating for some patients.One of the biggest concerns is the issue of fraudulent billing practices, where some patients have been charged for services they didn't receive or have been overcharged for. This has led to a loss of trust among some patients. Additionally, there have been instances where patients have been treated unfairly, such as being told that they need to pay for services upfront without being properly informed of the costs.Despite these issues, the business has many strengths, including its exceptional quality of care, competitive pricing, and innovative approaches to dental care. The doctors and hygienists are highly skilled and stay up-to-date with the latest advancements in dentistry. They offer a range of services, including teeth whitening, periodontal care, and cosmetic dentistry.Overall, the business has a good reputation, with many patients raving about their experiences. However, it's essential for the business to address the issues mentioned above to build trust with its patients and maintain its excellent reputation.