The staff at Addition Financial Credit Union in Kissimmee are very welcoming and attentive. Most of the staff members are knowledgeable and willing to help with any financial questions or issues. Yesenia Melendez is an example of a great staff member who provides excellent customer service and is always willing to go the extra mile to assist clients. On the other hand, there have been some issues with wait times, with some clients reporting long delays when trying to get assistance. Additionally, there have been some complaints about the difficulty of removing holds on accounts, with some clients feeling that the process was too complex and time-consuming. Overall, the credit union has a strong reputation and a wide range of services, including mortgage loans, personal loans, and credit cards. The website is also user-friendly and easy to navigate.