The business has a solid reputation with a good overall score. Quality of services is also high, as evident from numerous positive reviews praising the staff's knowledge, professionalism, and timeliness. Pricing seems to be reasonable, with most clients mentioning it as a positive aspect. Innovativeness is also well represented, with the business adapting to new technologies and techniques, such as key fob programming. However, there is one notable issue with unprofessionalism in customer service, which is highlighted in one of the negative reviews.The business has been praised for its excellent customer service, with many clients mentioning the staff's friendly and helpful attitude. The owner, Ed, has been particularly commended for his honesty and integrity. The business has also been recognized for its commitment to the local community and its involvement in supporting local organizations.The reviews also highlight the business's ability to handle complex lock and key issues, including programming high-security keys and rekeying complex lock systems. The staff's expertise and knowledge are evident in the way they approach each situation, and they are able to provide effective solutions that meet the clients' needs.One area for improvement is the business's ability to manage customer expectations and provide clear communication. In one negative review, a client felt that the business did not meet their expectations, and there was a lack of communication throughout the process. However, this appears to be an isolated incident, and the business has generally received high praise for its customer service.Overall, Action Lock and Safe is a reputable business that provides high-quality services to its clients. With its commitment to customer satisfaction, expertise in lock and key services, and dedication to the local community, it is an excellent choice for anyone in need of locksmith services.