The business operates 24/7, which is a great feature for emergency services. They offer various service options, including onsite services and online estimates, which is convenient for customers. However, they seem to have had some issues with communication and transparency, as highlighted by a few negative reviews. Despite this, most customers have been extremely satisfied with their services, praising their professionalism, knowledge, and friendliness. One reviewer had a negative experience, citing that the technicians were more concerned with walking around their backyard than actually completing the job, and that they didn't receive a receipt or a call to let them know when they were done. The company responded to this review, apologizing for the inconvenience and explaining that their quality standards are stricter than most companies. Overall, ACE Septic & Waste seems to have a strong reputation for providing excellent services, but there may be room for improvement in terms of communication and transparency.