This business location is a good option for those looking for fireplace services and materials. With a strong presence in the area since 1980, A Plus Fireplaces has established itself as a reliable and knowledgeable provider of fireplaces and related products. The company's staff, including Sherry Sullivan, have received praise for their expertise and willingness to explain complex information in a patient and friendly manner. Many customers have been satisfied with the quality of their services and the products they offer, including installation, repair, and maintenance services. The business is also known for its wide selection of fireplaces, granite, marble, and other materials. However, some customers have reported issues with communication, such as long wait times for appointments and difficulty in getting in touch with staff. Additionally, some customers have experienced issues with the quality of their products, such as leaks and breakdowns. Overall, this business is a solid choice for those in need of fireplace services and materials, but customers should be aware of potential issues with communication and product quality. A notable issue that is not resolved is the poor communication and unfulfilled expectations of some customers. They reported being left waiting for long periods of time, having appointments cancelled without notice, and receiving unprofessional behavior from staff members. This issue has been reported by multiple customers, suggesting a pattern of behavior that is not being addressed.