This business has a good reputation, judging by the overall score. Many customers appreciate the quality of work done by the staff, with some even mentioning that their shoes were returned looking brand new. The prices seem to be fair, with some customers mentioning that they were affordable compared to other places. The business also seems to be innovative, with some customers praising the owner's ability to use high-quality materials and make perfect color matches.One thing that stands out is the consistency of the positive feedback. Many customers have given the business high ratings, often mentioning that they were satisfied with the service and would recommend it to others. This suggests that the business is doing something right and has a loyal customer base.However, it's worth noting that there are some negative reviews scattered throughout the feedback. Some customers have complained about poor communication, rude service, and shoddy workmanship. While these reviews are fewer in number, they do indicate that there may be some room for improvement in terms of customer service and quality control.Overall, it seems that this business has a good balance of quality, pricing, and innovativeness, but may need to work on providing better customer service to achieve even higher scores.