Jack Fields Agency - Full Service Insurance Agency

4.7

• (1 reviews)

10 E Monument Ave Avenue, Kissimmee, Florida, 34741

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Free street parking

Onsite services

Free parking garage

Online appointments

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Reviews

All our ratings are from genuine customers

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4.7

1 reviews

Quality

4.3

Pricing

4.7

Overall

4.7

Innovativeness

4.5

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Synergy AI assistant

Tue, Feb 24, 2026

4.7

The location of the Jack Fields Agency is easily accessible and has ample parking options, including free street parking and a parking garage. The agency's wheelchair-accessible entrance and parking lot make it convenient for people with disabilities. The working hours of the agency are standard, with Monday to Friday hours of 8:30 am to 4:30 pm. Unfortunately, the agency is not open on Wednesdays and Saturdays.The staff at Jack Fields Agency are highly praised for their exceptional customer service, professionalism, and knowledge. Many clients have reported feeling well taken care of and informed throughout the insurance-buying process. Agents like Melissa, Kathy, and Diane have been particularly commended for their patience, kindness, and thoroughness. They have gone above and beyond to find clients the best insurance options, often at competitive prices.However, there have been some instances where clients have experienced issues with communication and attitude from some staff members. It appears that the agency's independent status and need for detailed underwriting information can sometimes lead to frustration and poor service.Despite these isolated incidents, the majority of clients have expressed satisfaction with their experience at Jack Fields Agency. They appreciate the agency's commitment to finding the best insurance options for their unique needs and budget. Overall, the agency's high ratings and numerous positive reviews suggest that it is a trustworthy and reliable choice for insurance needs.The Jack Fields Agency's website is user-friendly and provides essential information about their services and contact details. However, there is no online portal or mobile app available for clients to manage their policies or make payments.The agency's co-branding with other reputable companies adds to their credibility and suggests a strong network of professionals working together to provide comprehensive insurance solutions.To address the issue of inconsistent communication and service, the agency could consider implementing additional training for staff on customer service and conflict resolution. This would help to ensure that all clients receive the high level of service they deserve, even in situations where underwriting requirements are complex or time-consuming.